{"id":2422,"date":"2026-03-27T20:24:26","date_gmt":"2026-03-27T20:24:26","guid":{"rendered":"https:\/\/swidperfumery.com\/?page_id=2422"},"modified":"2026-10-23T02:10:15","modified_gmt":"2026-10-23T06:10:15","slug":"politica-devoluciones-y-reembolsos","status":"publish","type":"page","link":"https:\/\/swidperfumery.com\/es\/returns-refunds-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"
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Pol\u00edtica de devoluciones y reembolsos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Vigente desde:<\/strong> 27 de marzo de 2026
\u00daltima actualizaci\u00f3n:<\/strong> 27 de marzo de 2026<\/p>

En SWID Perfumery nos importa que quedes a gusto con tu compra. Esta pol\u00edtica explica las condiciones para aceptar devoluciones y reembolsos.<\/p>

1. Condiciones para devolver un producto<\/h2>

Aceptamos devoluciones con las siguientes condiciones:<\/p>

  • Debes solicitar la devoluci\u00f3n en un plazo de 14 d\u00edas<\/strong> posteriores a la entrega<\/p><\/li>

  • El producto debe estar sin usar, sin abrir y en su empaque original<\/strong><\/p><\/li>

  • El art\u00edculo debe estar en las mismas condiciones en que lo recibiste<\/p><\/li>

  • Necesitas un comprobante de compra<\/p><\/li><\/ul>

    2. Productos que no se pueden devolver<\/h2>

    Por la naturaleza de nuestros productos, no<\/strong> aceptamos devoluciones de:<\/p>

    • Perfumes abiertos o usados<\/p><\/li>

    • Fragancias envasadas por encargo o personalizadas<\/p><\/li>

    • Productos modificados o da\u00f1ados despu\u00e9s de la entrega<\/p><\/li>

    • Art\u00edculos devueltos sin aprobaci\u00f3n previa<\/p><\/li><\/ul>

      3. C\u00f3mo hacer una devoluci\u00f3n<\/h2>

      Para iniciar una devoluci\u00f3n, debes:<\/p>

      1. Escribirnos a: hello@swidperfumery.com<\/p><\/li>

      2. Compartir los datos de tu pedido y el motivo de la devoluci\u00f3n<\/p><\/li>

      3. Esperar la aprobaci\u00f3n y las instrucciones para devolver el producto<\/p><\/li><\/ol>

        Podemos rechazar las devoluciones enviadas sin autorizaci\u00f3n previa.<\/p>

        4. Reembolsos<\/h2>

        Una vez que recibamos y revisemos el art\u00edculo devuelto:<\/p>

        • Los reembolsos aprobados se har\u00e1n \u00fanicamente al m\u00e9todo de pago original<\/strong><\/p><\/li>

        • El tr\u00e1mite puede tardar varios d\u00edas h\u00e1biles, seg\u00fan tu proveedor de pagos<\/p><\/li><\/ul>

          Nos reservamos el derecho de rechazar un reembolso si el art\u00edculo no cumple con nuestras condiciones de devoluci\u00f3n.<\/p>

          5. Costos de env\u00edo<\/h2>

          • Los costos del env\u00edo original no son reembolsables<\/strong><\/p><\/li>

          • El cliente cubre el costo del env\u00edo de devoluci\u00f3n, a menos que el art\u00edculo tenga un defecto o sea incorrecto<\/p><\/li><\/ul>

            6. Art\u00edculos da\u00f1ados o incorrectos<\/h2>

            Si recibes un producto defectuoso, da\u00f1ado o incorrecto:<\/p>

            • Cont\u00e1ctanos dentro de las 48 horas<\/strong> posteriores a la entrega<\/p><\/li>

            • Env\u00eda pruebas claras (fotos o videos)<\/p><\/li><\/ul>

              Revisaremos el problema y te ofreceremos un reemplazo o un reembolso si corresponde.<\/p>

              7. Prevenci\u00f3n de fraude<\/h2>

              Para proteger nuestro negocio del uso indebido:<\/p>

              • Revisamos los patrones de devoluci\u00f3n y la actividad sospechosa<\/p><\/li>

              • Podemos rechazar solicitudes de devoluci\u00f3n excesivas o fraudulentas<\/p><\/li>

              • El uso indebido de esta pol\u00edtica puede llevar a que rechacemos atenderte en el futuro<\/p><\/li><\/ul>

                8. Contracargos y disputas<\/h2>

                Antes de iniciar un contracargo, el cliente debe contactarnos para resolver el problema.<\/p>

                Los contracargos sin justificaci\u00f3n pueden dar lugar a:<\/p>

                • Suspensi\u00f3n de la cuenta<\/p><\/li>

                • Bloqueo permanente de futuras compras<\/p><\/li>

                • Acciones legales cuando corresponda<\/p><\/li><\/ul>

                  9. Actualizaciones de la pol\u00edtica<\/h2>

                  Nos reservamos el derecho de actualizar o modificar esta pol\u00edtica de devoluciones y reembolsos en cualquier momento.<\/p>

                  Los cambios entrar\u00e1n en vigor en cuanto se publiquen.<\/p>

                  10. Informaci\u00f3n de contacto<\/h2>

                  Para solicitar una devoluci\u00f3n o hacer una pregunta, cont\u00e1ctanos:<\/p>

                  SWID PERFUMERY<\/strong>
                  Correo electr\u00f3nico: hello@swidperfumery.com
                  Direcci\u00f3n: 953 Main St, Paterson, NJ 07503<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                  Shop with confidence at Swid Perfumery. Discover our clear returns and refunds policy, secure payment process, and customer-first approach for a trusted shopping experience.<\/p>","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2422","page","type-page","status-publish","hentry"],"yoast_head":"\nReturns & Refunds Policy - SWID Perfumery<\/title>\n<meta name=\"description\" content=\"SWID Perfumery's returns and refunds policy for orders placed online and in store.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/swidperfumery.com\/es\/politica-devoluciones-y-reembolsos\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns & Refunds Policy - SWID Perfumery\" \/>\n<meta property=\"og:description\" content=\"SWID Perfumery's returns and refunds policy for orders placed online and in store.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/swidperfumery.com\/es\/politica-devoluciones-y-reembolsos\/\" \/>\n<meta property=\"og:site_name\" content=\"SWID Perfumery\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/swidperfumery\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-23T06:10:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/swidperfumery.com\\\/returns-refunds-policy\\\/\",\"url\":\"https:\\\/\\\/swidperfumery.com\\\/returns-refunds-policy\\\/\",\"name\":\"Returns & Refunds Policy - 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