{"id":2422,"date":"2026-03-27T20:24:26","date_gmt":"2026-03-27T20:24:26","guid":{"rendered":"https:\/\/swidperfumery.com\/?page_id=2422"},"modified":"2026-10-23T02:10:15","modified_gmt":"2026-10-23T06:10:15","slug":"politica-devolucoes-e-reembolsos","status":"publish","type":"page","link":"https:\/\/swidperfumery.com\/pt\/returns-refunds-policy\/","title":{"rendered":"Pol\u00edtica de devolu\u00e7\u00f5es e reembolsos"},"content":{"rendered":"
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Pol\u00edtica de devolu\u00e7\u00f5es e reembolsos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Em vigor desde:<\/strong> 27 de mar\u00e7o de 2026
\u00daltima atualiza\u00e7\u00e3o:<\/strong> 27 de mar\u00e7o de 2026<\/p>

Na SWID Perfumery, a sua satisfa\u00e7\u00e3o \u00e9 importante para a gente. Esta pol\u00edtica explica as condi\u00e7\u00f5es para aceitar devolu\u00e7\u00f5es e reembolsos.<\/p>

1. Condi\u00e7\u00f5es para devolver um produto<\/h2>

Aceitamos devolu\u00e7\u00f5es nas seguintes condi\u00e7\u00f5es:<\/p>

  • Voc\u00ea deve solicitar a devolu\u00e7\u00e3o em at\u00e9 14 dias<\/strong> ap\u00f3s a entrega<\/p><\/li>

  • O produto deve estar sem uso, fechado e na embalagem original<\/strong><\/p><\/li>

  • O item deve estar nas mesmas condi\u00e7\u00f5es em que voc\u00ea o recebeu<\/p><\/li>

  • \u00c9 necess\u00e1rio apresentar o comprovante de compra<\/p><\/li><\/ul>

    2. Produtos que n\u00e3o podem ser devolvidos<\/h2>

    Pela natureza dos nossos produtos, n\u00e3o<\/strong> aceitamos devolu\u00e7\u00f5es de:<\/p>

    • Perfumes abertos ou usados<\/p><\/li>

    • Fragr\u00e2ncias envasadas sob encomenda ou personalizadas<\/p><\/li>

    • Produtos alterados ou danificados ap\u00f3s a entrega<\/p><\/li>

    • Itens devolvidos sem aprova\u00e7\u00e3o pr\u00e9via<\/p><\/li><\/ul>

      3. Como fazer uma devolu\u00e7\u00e3o<\/h2>

      Para iniciar uma devolu\u00e7\u00e3o, voc\u00ea precisa:<\/p>

      1. Entrar em contato pelo e-mail: hello@swidperfumery.com<\/p><\/li>

      2. Informar os dados do seu pedido e o motivo da devolu\u00e7\u00e3o<\/p><\/li>

      3. Aguardar a aprova\u00e7\u00e3o e as instru\u00e7\u00f5es para devolver o produto<\/p><\/li><\/ol>

        Devolu\u00e7\u00f5es enviadas sem autoriza\u00e7\u00e3o pr\u00e9via podem ser recusadas.<\/p>

        4. Reembolsos<\/h2>

        Depois que recebermos e verificarmos o item devolvido:<\/p>

        • Os reembolsos aprovados ser\u00e3o feitos somente pelo meio de pagamento original<\/strong><\/p><\/li>

        • O processamento pode levar v\u00e1rios dias \u00fateis, dependendo do seu provedor de pagamento<\/p><\/li><\/ul>

          Reservamos o direito de recusar um reembolso se o item n\u00e3o atender \u00e0s nossas condi\u00e7\u00f5es de devolu\u00e7\u00e3o.<\/p>

          5. Custos de frete<\/h2>

          • Os custos do frete original n\u00e3o s\u00e3o reembols\u00e1veis<\/strong><\/p><\/li>

          • O frete da devolu\u00e7\u00e3o fica por conta do cliente, a menos que o item tenha defeito ou esteja incorreto<\/p><\/li><\/ul>

            6. Itens danificados ou incorretos<\/h2>

            Se voc\u00ea receber um produto com defeito, danificado ou incorreto:<\/p>

            • Entre em contato com a gente em at\u00e9 48 horas<\/strong> ap\u00f3s a entrega<\/p><\/li>

            • Envie provas claras (fotos ou v\u00eddeos)<\/p><\/li><\/ul>

              Vamos avaliar o problema e oferecer a substitui\u00e7\u00e3o ou o reembolso, se for o caso.<\/p>

              7. Preven\u00e7\u00e3o de fraudes<\/h2>

              Para proteger nosso neg\u00f3cio de abusos:<\/p>

              • Monitoramos os padr\u00f5es de devolu\u00e7\u00e3o e as atividades suspeitas<\/p><\/li>

              • Pedidos de devolu\u00e7\u00e3o excessivos ou fraudulentos podem ser recusados<\/p><\/li>

              • O uso abusivo desta pol\u00edtica pode levar \u00e0 recusa de atendimento no futuro<\/p><\/li><\/ul>

                8. Contesta\u00e7\u00f5es de pagamento e disputas<\/h2>

                Antes de contestar um pagamento, o cliente deve entrar em contato com a gente para resolver o problema.<\/p>

                Contesta\u00e7\u00f5es de pagamento sem justificativa podem resultar em:<\/p>

                • Suspens\u00e3o da conta<\/p><\/li>

                • Bloqueio permanente de futuras compras<\/p><\/li>

                • Medidas legais, quando cab\u00edveis<\/p><\/li><\/ul>

                  9. Atualiza\u00e7\u00f5es da pol\u00edtica<\/h2>

                  Reservamos o direito de atualizar ou alterar esta pol\u00edtica de devolu\u00e7\u00f5es e reembolsos a qualquer momento.<\/p>

                  As altera\u00e7\u00f5es entram em vigor assim que forem publicadas.<\/p>

                  10. Informa\u00e7\u00f5es de contato<\/h2>

                  Para solicitar uma devolu\u00e7\u00e3o ou tirar d\u00favidas, entre em contato:<\/p>

                  SWID PERFUMERY<\/strong>
                  E-mail: hello@swidperfumery.com
                  Endere\u00e7o: 953 Main St, Paterson, NJ 07503<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                  Shop with confidence at Swid Perfumery. Discover our clear returns and refunds policy, secure payment process, and customer-first approach for a trusted shopping experience.<\/p>","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2422","page","type-page","status-publish","hentry"],"yoast_head":"\nReturns & Refunds Policy - SWID Perfumery<\/title>\n<meta name=\"description\" content=\"SWID Perfumery's returns and refunds policy for orders placed online and in store.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/swidperfumery.com\/pt\/politica-devolucoes-e-reembolsos\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns & Refunds Policy - SWID Perfumery\" \/>\n<meta property=\"og:description\" content=\"SWID Perfumery's returns and refunds policy for orders placed online and in store.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/swidperfumery.com\/pt\/politica-devolucoes-e-reembolsos\/\" \/>\n<meta property=\"og:site_name\" content=\"SWID Perfumery\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/swidperfumery\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-23T06:10:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/swidperfumery.com\\\/returns-refunds-policy\\\/\",\"url\":\"https:\\\/\\\/swidperfumery.com\\\/returns-refunds-policy\\\/\",\"name\":\"Returns & Refunds Policy - 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