Effective Date: March 27, 2026
Last Updated: March 27, 2026

At Swid Perfumery, customer satisfaction is important to us. This Returns & Refunds Policy outlines the conditions under which returns and refunds are accepted.

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1. Return Eligibility

We accept returns under the following conditions:

• The return request must be made within 14 days of delivery

• The product must be unused, unopened, and in its original packaging

• The item must be in the same condition as received

• Proof of purchase is required

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2. Non-Returnable Items

Due to the nature of our products, we do not accept returns for:

• Opened or used perfumes

• Custom-filled or personalized fragrances

• Products that have been altered or damaged after delivery

• Items returned without prior approval

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3. Return Process

To initiate a return, you must:

1. Contact us at: support@swidperfumery.com

2. Provide your order details and reason for return

3. Wait for approval and return instructions

Returns sent without prior authorization may be rejected.

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4. Refunds

Once your returned item is received and inspected:

• Approved refunds will be processed to the original payment method only

• Processing time may take several business days depending on your payment provider

We reserve the right to refuse a refund if the item does not meet our return conditions.

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5. Shipping Costs

• Original shipping fees are non-refundable

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

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6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product:

• Contact us within 48 hours of delivery

• Provide clear evidence (photos/videos)

We will evaluate the issue and provide a replacement or refund if applicable.

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7. Fraud Prevention

To protect our business from abuse:

• We monitor return patterns and suspicious activity

• Excessive or fraudulent return requests may be denied

• Abuse of this policy may result in refusal of future service

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8. Chargebacks & Disputes

Before initiating a chargeback, customers must contact us to resolve the issue.

Unjustified chargebacks may result in:

• Account suspension

• Permanent restriction from future purchases

• Legal action where applicable

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9. Policy Updates

We reserve the right to update or modify this Returns & Refunds Policy at any time.

Changes will take effect immediately upon posting.

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10. Contact Information

For return requests or questions, contact us:

Swid Perfumery
Email: support@swidperfumery.com
Address: 953 Main St, Paterson, NJ 07503, United States