Returns & Refunds Policy

Effective Date: March 27, 2026
Last Updated: March 27, 2026

At Swid Perfumery, customer satisfaction is important to us. This Returns & Refunds Policy outlines the conditions under which returns and refunds are accepted.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request must be made within 14 days of delivery

  • The product must be unused, unopened, and in its original packaging

  • The item must be in the same condition as received

  • Proof of purchase is required

2. Non-Returnable Items

Due to the nature of our products, we do not accept returns for:

  • Opened or used perfumes

  • Custom-filled or personalized fragrances

  • Products that have been altered or damaged after delivery

  • Items returned without prior approval

3. Return Process

To initiate a return, you must:

  1. Contact us at: moc.yremufrepdiwsobfsctd-626ae7@troppus

  2. Provide your order details and reason for return

  3. Wait for approval and return instructions

Returns sent without prior authorization may be rejected.

4. Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed to the original payment method only

  • Processing time may take several business days depending on your payment provider

We reserve the right to refuse a refund if the item does not meet our return conditions.

5. Shipping Costs

  • Original shipping fees are non-refundable

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product:

  • Contact us within 48 hours of delivery

  • Provide clear evidence (photos/videos)

We will evaluate the issue and provide a replacement or refund if applicable.

7. Fraud Prevention

To protect our business from abuse:

  • We monitor return patterns and suspicious activity

  • Excessive or fraudulent return requests may be denied

  • Abuse of this policy may result in refusal of future service

8. Chargebacks & Disputes

Before initiating a chargeback, customers must contact us to resolve the issue.

Unjustified chargebacks may result in:

  • Account suspension

  • Permanent restriction from future purchases

  • Legal action where applicable

9. Policy Updates

We reserve the right to update or modify this Returns & Refunds Policy at any time.

Changes will take effect immediately upon posting.

10. Contact Information

For return requests or questions, contact us:

Swid Perfumery
Email: moc.yremufrepdiwsobfsctd-7831c5@troppus
Address: 953 Main St, Paterson, NJ 07503, United States